PROBAY™ strives to provide high-quality professional services. This Refund Policy outlines the terms under which refunds may or may not be granted for services.
By using our services, you agree to the terms of this Refund Policy.
1. Payment terms
All payments made for services are considered advance payments towards the services requested. Payment confirms your acceptance of the service scope, pricing, and applicable terms and conditions.
2. General refund policy
Fees paid for services are generally non-refundable once the service request has been confirmed and work has commenced. However, refunds may be considered in limited circumstances at the sole discretion of Probay Limited.
3. Eligibility for refund
A refund may be considered only in the following situations:
- Excess payment made due to technical or payment gateway errors.
- Duplicate payment made for the same service.
Any refund request must be submitted within 3 days of the payment date.
4. Processing of refunds
If a refund is approved, it will be processed within 7–10 business days and credited to the original payment method used for the transaction, unless otherwise agreed.
The Company shall not be responsible for any delays caused by payment gateways, banks, or financial institutions.
5. Changes to this policy
PROBAY™ reserves the right to update or modify this Refund Policy at any time without prior notice. The updated version will be posted on this Website.
6. Contact us
If you have any questions about this Refund Policy, the practices of this site, or your dealings with this site, please contact us at hello@probay.in.